Email to your bank · Request account certification for Spanish DNV
How to use:
  1. This email is for requesting an official certification from an online-only bank (Wise, Revolut, Mercury, Chime, N26, etc.) that cannot stamp paper documents.
  2. Send to your bank's customer service email or in-app support. Common addresses:
    • Wise: contact through in-app help (Personal accounts → Help → Statement letter)
    • Revolut: support@revolut.com
    • Mercury: in-app message → Support
    • Chime: support@chime.com
    • N26: in-app chat → Help
  3. Response typically takes 3-7 business days. Request early.
  4. If the bank refuses or delays, consider the acta de presencia notarial alternative — a Spanish notary witnesses the digital statements on your device (~€60-100).
To: support@yourbank.com
Subject: Formal request: Account certification letter for Spanish visa application

Hello [Bank name] support team,

I am writing to request an official account certification letter for my account ending in XXXX. The certification is required by Spanish immigration authorities (UGE-CE — Unidad de Grandes Empresas y Colectivos Estratégicos) as part of my Spanish Digital Nomad Visa application.

Spanish authorities have requested "stamped and signed bank statements" demonstrating my income recurrence. Because [Bank name] operates digitally without physical branches, I need an alternative certification that Spanish authorities can accept.

What I need the letter to include:

Optional but helpful:

Format requested: PDF document, signed digitally or with a wet-ink signature. If issued as a PDF, please ensure the document includes:

My target date for receiving this letter: [Date]. The Spanish authorities have given me a strict deadline of [Date] to submit additional documentation, so timely response is critical.

For verification of my identity and to expedite this request, please find attached/find on file:

Thank you very much for your help with this important request. Please let me know if you need any additional verification or information from my side.

Best regards,
[Your full legal name]
[Your email]
[Your phone with country code]